By entering the cocktail party at all, the consumer enters the conversation. This shift in control—or rather, loss of control—for marketers and public relations professions is a difficult thing to grasp at first. The level of transparency only increases from here, and that can sometimes hurt a brand’s image or a campaign’s objective. The voice of one unreasonable individual can be heard by all, and can raise concerns among other consumers. However, when used correctly, social media is truly the beginning of a lasting, meaningful conversation.
Companies should note that there are many, many individuals in the general public who want to speak with or about you. Read the rest of the story here.